My Resume/CV
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Highlights
Excellent skills with tech support, technical communication, design, graphic design, page layout, data entry, human-computer interaction and organization
Educational studies include computer-aided design, multi-cultural localization, and communication
Education
University of Washington Masters in Information Management Anticipated graduation June 2012
Evergreen State College Bachelor of Arts: Emphasis on Human-Computer Interaction and Information Design June 2010
Olympic College Associate in Arts and Sciences + Graphic Design and CAD Courses June 2005
Software Dreamweaver, Expression Web, FrontPage, Macromedia Flash, AutoCAD 2007-2004, Inventor 11-7, SolidWorks, Pro-E 2.0, Rhino, PhotoShop CS2-9.0, Illustrator CS2-11.0, InDesign/PageMaker CS-8.0
Jan 2010 - May 2010
Test Associate Contract at Microsoft through contractor Aditi Technologies
User Interface, Game Mechanics, User experience, Databases, Test Cases
Contributed to the new Natal Project and worked on Microsoft’s various game dev projects
Database management and contribution writing and entering found bugs
Running test cases and following test pack deadlines as part of a six-person team
Nov 2009 -Jan 2010
Consumer Service Representative in Quality Assurance - Current Nintendo/Parker Contract
Communicated solutions with consumer through telephone with a great variety of ages
Troubleshooting and Operational assistance for the Wii, DSi, DS Lite and DS systems
Input repair and part orders relating to all Nintendo systems and products
Assisted in console setup, game play, operational assistance and repair cost negotiation
Two week training by Nintendo on the Wii, DSi, DS Lite and DS console systems
March 2006 - June 2010
Property Manager - G3 Rentals and now Business Consultant
1 tenants coordinated, advertised, screened, interviewed and arranged lease signing
2Currently consultant on an as needed basis for five large properties all around Puget Sound
Used HTML, CSS, CMS, PhotoShop and MS Word for remodeling projects and room advertising
Independent financial management of sixteen rooms and their remodeling projects
Formulated long and short term problem solving for roommates, finances and property improvements
June 1999 - March 2006
Project Management - Freelance then G3 Rentals a family business
Began with remodeling and construction work including framing, painting, drywall and other interior construction modifications large and small
In 2004, was promoted to project manager of various remodeling projects on the rentals
Supervised remodeling projects to improve profits and tenant satisfaction
Use AutoCAD, PhotoShop and MS Word for remodeling projects
Formulated building plans and budget involving additional rooms, updating kitchens and baths, upgrading appliances to increase profits
Sep 2003 - June 2005
Graphic Design, Marketing and Page Designer with Vector Graphics and Layers - Olympic College
Attended front desk in the evening hours while multitasking with computer work
Trained four employees graphic design with posters, flyers, brochures in Adobe Creative Suite
Used PhotoShop CS2-9.0, Illustrator CS2-11.0, InDesign/PageMaker CS-8.0
Advertised and coordinated hundreds of volunteers, 50+ campus-wide events per a year some with 200+ attendees
Coordinated events with Associated Students of Olympic College and Multicultural Services
Worked with various teams to coordinate 15+ events and raise funds through donations
Produced and designed photo and video presentations, website content and newsletters
Designed, posted, printed and published flyers, posters, banners newsletters and table tents
Jan 1997 - June 2003
Editor-in-Chief and Page Designer - Screaming Eagle Newspaper and Website
Page Editor for the features page for 3 years, then promoted to Editor-in-Chief overseeing and teaching page layout to the rest of the staff with a self-published newspaper
Edited stories, pages and page layout using PageMaker 8.0
Worked with PhotoShop to edit/crop photos, cartoons and graphics using PhotoShop
Wrote journalist stories and newbriefs, and advertisements
Formulated budget plans and coordinated donations to self-published newspaper
Awards
Most Technically Gifted 2005 at Olympic College
Outstanding Graphic Production 2004 at Olympic College